Service Station Management with SAP S/4HANA RFNO

The service station market of the future consists of market participants that are completely interconnected. Thanks to digitization, service station operators can achieve previously unrivaled transparency in their business processes and also expand their range of services. Other processes can be automated at the same time. 

The SAP S/4HANA Oil & Gas for Retail Fuel Network Operations (SAP S/4HANA RFNO) solution for service station monitors and controls the entire exchange of data such as, for instance, cash and volume flows, and supports daily lessee settlement, fuel inventory management, replenishment, and payment and fleet card management. The SAP solution also offers a large number of additional features and automation options supporting further development steps toward digital transformation, making SAP S/4HANA RFNO the answer to the needs of the service station industry.


SAP Retail Fuel Network Operations (SAP RFNO) is available as S/4HANA or Business Suite version.

In 2019, SAP and Implico added the business processes for SAP S/4HANA RFNO to the official SAP Model Company for Oil & Gas. This SAP Model Company offers a ready-to-run, comprehensive reference solution that supports industry and core line-of-business processes across the value chain. SAP RFNO is the successor of SAP SSR.

As an efficient management tool, SAP S/4HANA RFNO supports, for example:

  • Daily lessee settlement
  • Fuel inventory management
  • Forecasting and replenishment (SAP S/4HANA RFNO / CSR)
  • Payment and fleet card management
  • Standard POS interfaces (e.g. WEAT)

The SAP S/4HANA RFNO functions in detail

[fa icon="plus-square"]Master Data Management
Allows all relevant master business data to be managed
SAP RFNO master data management covers all the key reference values for a service station, including partners, competitors, cards accepted (credit, debit, loyalty cards), company-specific fleet cards, systems, devices, tank and material assignments, cost centers etc.
[fa icon="plus-square"]Fuel Inventory Management
Keeps track of all stock levels at all times
SAP RFNO guarantees intelligent inventory management by uploading tank dip and meter values, stock comparisons, plausibility checks, stock adjustment and material valuation.
[fa icon="plus-square"]Replenishment
Ensures sufficient fuel inventories at all times based on a reliable forecast tool
SAP RFNO / CSR uses a forecast tool to ensure intelligent inventory monitoring and automated replenishment based on current tank levels, consumption patterns and exceptions. Delivery orders are generated automatically and can be dispatched using SAP SDM / IDM if requested.
[fa icon="plus-square"]Payment Card Processing
Offers simple reconciliation and documentation of all payment card transactions
SAP RFNO permits convenient and efficient processing of all revenue data from the POS systems relevant to settlement, settlement with the clearing houses and monitoring by comparing site and issuer data.
[fa icon="plus-square"]Fleet Card Management
Includes all functions to manage a fleet card
With SAP RFNO, you can manage your own fleet cards quickly, simply and securely. Fleet card management includes the settlement of card transactions, taking these transactions into account in lessee settlement, card impressions and PIN administration, as well as functions for blocking/unblocking cards.
[fa icon="plus-square"]Dealer Settlement
Provides simple reconciliation and documentation of all dealer activities with daily invoicing
SAP RFNO allows convenient and efficient settlement with your lessees based on sales data, with numerous plausibility checks. The settlement takes a wide range of settlement options into account, including fixed leases and percentage leases, commission, participation fees, discounts, changes in lessee etc.
[fa icon="plus-square"]Reporting
Real-time view of revenue, inventory, forecasts etc. at the service stations
The Fuel Network Control Cockpit provides you with an overview of the economic situation of your service station network at any time. These data can be transmitted to mobile devices on request.

SAP S/4HANA RFNO consists of:



SAP Pricing

Learn how to optimize your service station business processes with SAP solutions. Find out how a cloud solution works. Highlights: SAP SDM (Secondary Distribution Management for Oil and Gas) and SAP RFNO (Retail Fuel Network Operations). Rack Forward from terminal to service stations.

Business Benefits of SAP S/4HANA RFNO

  • Automated delivery forecast and supply
  • Fast and easy error tracking
  • Shorten cash cycles by “first time right” bills
  • Improve payment card handling and settlement
  • Improve fuels retail operation margins
  • Improve customer satisfaction and loyalty
  • Automate service station processes
  • Avoid / minimize stock-outs
  • Reduce administration costs
  • Accurate and real-time transparency
  • Uniform, efficient processes throughout the service station network
  • Reliable deliveries based on actual tank levels and consumption patterns (forecast)
  • Safeguards service station network operation 24/7

"The SAP RFNO report  gives  us  a  real-time  snapshot  of positive  and  not-so-positive  trends  in carwash and bistro sales at specific sites, for example. We use this kind of information in lessee training, targeted marketing or as a guide to site-specific capital spending."

Lars Ebert, Managing Director
MTV Förster GmbH & Co. KG


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Learn more about SAP S/4HANA Retail Fuel Network Operations – the packaged solution that redefines digital service station management!

We would be delighted to answer your questions about SAP S/4HANA RFNO and its innovative functionalities.

Questions?  Contact us.

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