Service Station Management with SAP S/4HANA RFNO

The service station market of the future consists of market participants that are completely interconnected. Thanks to digitization, service station operators can achieve previously unrivaled transparency in their business processes and also expand their range of services. Other processes can be automated at the same time. 

The SAP S/4HANA Oil & Gas for Retail Fuel Network Operations (SAP S/4HANA RFNO) solution for service stations monitors and controls the entire exchange of data such as, for instance, cash and volume flows, and supports daily lessee settlement, fuel inventory management, replenishment, and payment and fleet card management. The SAP solution also offers a large number of additional features and automation options supporting further development steps toward digital transformation, making SAP S/4HANA RFNO the answer to the needs of the service station industry.


SAP Retail Fuel Network Operations (SAP RFNO) is available as S/4HANA or Business Suite version.

As an efficient management tool, SAP S/4HANA RFNO supports, for example:

Daily lessee settlement
Fuel inventory management
Forecasting and replenishment (SAP S/4HANA RFNO / CSR)
Payment and fleet card management
Standard POS interfaces (e.g. WEAT)

The SAP S/4HANA RFNO functions in detail

  • Master Data Management
    Allows all relevant master business data to be managed
  • Fuel Inventory Management
    Keeps track of all stock levels at all times
  • Forecasting and Replenishment
    Ensures sufficient fuel inventories at all times based on a reliable forecast tool
  • Payment Card Processing
    Offers simple reconciliation and documentation of all payment card transactions
  • Fleet Card Management
    Includes all functions to manage a fleet card
  • Dealer Settlement
    Provides simple reconciliation and documentation of all dealer activities with daily invoicing
  • Reporting
    Real-time view of revenue, inventory, forecasts etc. at the service stations

SAP S/4HANA RFNO consists of:

CSR – Continuous Station Replenishment

Learn how to optimize your service station business processes with SAP solutions. Find out how a cloud solution works. Highlights: SAP SDM (Secondary Distribution Management for Oil and Gas) and SAP RFNO (Retail Fuel Network Operations). Rack Forward from terminal to service stations.


Business Benefits of SAP S/4HANA RFNO

  • Automated delivery forecast and supply
  • Fast and easy error tracking
  • Shorten cash cycles by “first time right” bills
  • Improve payment card handling and settlement
  • Improve fuels retail operation margins
  • Improve customer satisfaction and loyalty
  • Automate service station processes
  • Avoid / minimize stock-outs
  • Reduce administration costs
  • Accurate and real-time transparency
  • Uniform, efficient processes throughout the service station network
  • Reliable deliveries based on actual tank levels and consumption patterns (forecast)
  • Safeguards service station network operation 24/7

"The SAP RFNO report  gives  us  a  real-time  snapshot  of positive  and  not-so-positive  trends  in carwash and bistro sales at specific sites, for example. We use this kind of information in lessee training, targeted marketing or as a guide to site-specific capital spending."

Lars Ebert, Managing Director
MTV Förster GmbH & Co. KG


Click here to learn more about the SAP solutions on

Learn more about SAP S/4HANA Retail Fuel Network Operations – the packaged solution that redefines digital service station management!

We would be delighted to answer your questions about SAP S/4HANA RFNO and its innovative functionalities.

Questions?  Contact us.

Success Story Förster
Share this page with your network:
Some additional information in one line