Sophisticated solutions to your challenges
You want to add a new forwarder or service station to the system? You are planning to introduce a new material at one of your sites? You experience a bookkeeping error that prevents your monthly accounts from being prepared? You want to establish regular KPI report? No problem! Our Support Center is here to help you at all times.
Quick access to personal contacts
At Implico, we do not run an anonymous call center. Instead, we provide a dedicated team of highly skilled IT experts. All members of the Support staff have many years of experience and in-depth understanding of the petroleum industry's highly specialized processes. Our Customer Support Center works hand in glove with software development and consulting to ensure that our support is always up-to-date.
Highest support standards
98 percent of the companies we work with in the Customer Support Center rate our reaction time to incidents as "very good" or "good". 96 percent asses our service quality in the same way. A full 100 percent said they enjoyed the communication with their dedicated support agents!*
* According to Customer Survey 2021
