- BUSINESS AREAS
The energy industry has complex processes that require advanced IT solutions. If problems arise or parameters change, you are well advised to have a competent, trustworthy partner by your side – a partner like Implico!
We help you meeting all operational challenges with excellence. To do so, we provide tailor-made assistance ranging from instant troubleshooting to valuable process refinement.
All in all, nearly 30 experts in our dedicated Customer Support Center make sure that your processes run smoothly every day. We are there. We are ready. We are by your side.
Sophisticated solutions to your challenges
You want to add a new forwarder or service station to the system? You are planning to introduce a new material at one of your sites? You experience a bookkeeping error that prevents your monthly accounts from being prepared? You want to establish regular KPI report? No problem! Our Support Center is here to help you at all times.
Quick access to personal contacts
At Implico, we do not run an anonymous call center. Instead, we provide a dedicated team of highly skilled IT experts. All members of the Support staff have many years of experience and in-depth understanding of the petroleum industry's highly specialized processes. Our Customer Support Center works hand in glove with software development and consulting to ensure that our support is always up-to-date.
Highest support standards
98 percent of the companies we work with in the Customer Support Center rate our reaction time to incidents as "very good" or "good". 96 percent asses our service quality in the same way. A full 100 percent said they enjoyed the communication with their dedicated support agents!*
* According to Customer Survey 2021