Customer Support Center

We keep your processes safe & your business running

Competent, quick & friendly

Our Customer Support Center is here to assist you

The energy industry has complex processes that require advanced IT solutions. If problems arise or parameters change, you are well advised to have a competent, trustworthy partner by your side – a partner like Implico!

We help you meeting all operational challenges with excellence. To do so, we provide tailor-made assistance ranging from instant troubleshooting to valuable process refinement.

All in all, nearly 30 experts in our dedicated Customer Support Center make sure that your processes run smoothly every day. We are there. We are ready. We are by your side.


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Sophisticated solutions to your challenges

You want to add a new forwarder or service station to the system? You are planning to introduce a new material at one of your sites? You experience a bookkeeping error that prevents your monthly accounts from being prepared? You want to establish regular KPI report? No problem! Our Support Center is here to help you at all times.

Quick access to personal contacts

At Implico, we do not run an anonymous call center. Instead, we provide a dedicated team of highly skilled IT experts. All members of the Support staff have many years of experience and in-depth understanding of the petroleum industry's highly specialized processes. Our Customer Support Center works hand in glove with software development and consulting to ensure that our support is always up-to-date.

Highest support standards

98 percent of the companies we work with in the Customer Support Center rate our reaction time to incidents as "very good" or "good". 96 percent asses our service quality in the same way. A full 100 percent said they enjoyed the communication with their dedicated support agents!*

* According to Customer Survey 2021


The Customer Support Center at a glance


Everything covered

Comprehensive consultancy for all Implico solutions (OpenTAS, QINO, iGOS, SAP S/4HANA SDM & RFNO, SAP OGSD & SAP BSLM)


In good hands

An international team of certified IT experts from the petroleum industry with many years of in-depth experience


Broadly positioned

Extensive range of services including: Maintenance. Failure processing. Consultancy. Change requests. And more


Fully streamlined

First-, second- and third-level support from a single source


Optimally organized

Maximum quality based on defined processes in accordance with ITIL (IT Infrastructure Library)


Always by your side

Guaranteed availability of our IT expert at the agreed-upon service hours


Face to face

Personal contacts for close & effective client-customer relationships


Tailor-made support

Customized service levels tailored towards your business case and operation mode


Continually improved

Based on annual customer satisfaction queries examining our full range of services

“Total and Implico are linked by a long business relationship that has seen many successful projects together."



You'd like to find out how the experts
in our customer support center could help you?

Get in touch!

Contact us