Efficient dispatching and transport planning with SAP S/4HANA SDM / IDM

Integrated Dispatch Management (IDM) is an application that improves and automates your dispatching. It provides clear and effective support for dispatch planners. Orders are combined with existing resources, such as vehicles or drivers, in the best possible way.


SAP S/4HANA SDM / IDM provides the complete solution for dispatching and transport planning, characterized by outstanding clarity and ease of use. The user interface contains a map, a Gantt chart and tables. This allows you to carry out planning steps in a highly intuitive way.


Due to the special advantages it offers, SAP has included the UI5 app "Integrated Dispatch Management" in its selection of "SAP Fiori Lighthouse Scenarios in SAP S/4HANA Cloud and SAP S/4HANA".

SAP S/4HANA SDM / IDM at a glance:

  • Dispatching and route planning
  • Support for centralized and decentralized planning scenarios
  • Web-based application
  • Maps and resources displayed separately on different screens is possible
  • Excellent usability thanks to direct interaction between the map and Gantt chart
  • Visual presentation of relevant information provides maximum support for decisionmaking
  • Multi-location capability including interaction between multiple dispatch personnel
  • SAP master data add-ons for planning-relevant objects (e.g. vehicles, customers,suppliers and materials)
  • Tour planning in the best possible order via "Trip Sequencing"
  • Optional: Integration of proprietary customer software for optimization (by request)
  • Optional: Integration of on-board/telematics equipment (by request)

Support for all forms of planning scenarios

SAP S/4HANA SDM / IDM allows you a high level of flexibility in planning. You choose the level of system support and automation you need. It doesn’t matter whether you use manual or automated dispatching – SAP S/4HANA SDM / IDM supports you in creating the best possible solution for your transportation planning.

Business Benefits of SAP S/4HANA SDM / IDM

  • Reduced transportation costs and increased fleet efficiency
  • Increased reliability and delivery safety
  • Intuitive, easy-to-use graphic user interface, minimizing operating error
  • Improve the flexibility to schedule
  • Compliance with sector regulatory framework
  • Mobile truck solutions can be integrated
Click here to learn more about the SAP solutions on sap.com

Planned to perfection – learn more about tour planning and dispatching with SAP S/4HANA SDM / IDM!

We would be delighted to answer your questions about SAP S/4HANA IDM and its innovative functionalities.

Questions?  Contact us.

Some additional information in one line