Implico Support Center – quick assistance and problem resolution

The Implico Support Center is here to assist you – competently and quickly

Processes in the petroleum industry are complex and require advanced IT solutions. If problems arise or parameters change, having a partner you can trust is crucial. Implico supports you in meeting all operational challenges by providing assistance ranging from instant troubleshooting to process changes.

In our dedicated Support Center, more than 20 experts make sure every day that your processes run smoothly. We are ready – whenever you need us.

You want to create a new forwarder or service station in the system? You are introducing new material at one of your sites or a bookkeeping error is preventing your monthly accounts from being prepared? You would like to generate a regular report on KPIs? No problem! Our Support Center is here to help you at all times.

Quick access to personal contacts

At Implico, we do not run an anonymous call center. Instead, we provide a dedicated team of highly skilled IT experts. All members of the Support staff have many years of experience and in-depth understanding of petroleum industry processes. The Support Center works hand in glove with software development and consulting, thereby ensuring that our support is also up-to-date.

The Support Center at a glance

Comprehensive consultancy when using OpenTAS, iGOS, SAP S/4HANA SDM, SAP S/4HANA RFNO, SAP OGSD and SAP BSLM
Certified IT experts from the petroleum industry with many years of experience
Personal contacts
First-, second- and third-level support from a single source
Customized service levels
Guaranteed availability at agreed service hours
Extensive range of services including maintenance, failure processing, consultancy and change requests
Maximum quality based on defined processes in accordance with ITIL (IT Infrastructure Library)
Internationally established ticket tool